While I know that some of you have
already gone back to your offices, we are about to enter Phase II of the
return. I just want to be sure everything is secured before going straight back
to the work network. Please follow these steps to ensure the computer, the
data, and you are protected.
1.
Before
returning, please remove all unnecessary or unapproved software you may have
installed while working from home.
2.
Back
up your data to an external source or the cloud before you return to the
office.
a. If
you need help, you can call the OIT HelpDesk at (865) 974-9900.
3.
Run
a full Windows Defender scan before returning, then again the first time you
turn the computer on at the office.
a. Go
to the system tray at the bottom right of your screen.
b. Click
on the icon with the shield and green check.
c. When
that window opens, you will click on Virus & threat protection, even if it
says no action is needed.
d. Click
on Scan options, click the Full scan button, then click Scan now.
4.
Run
a Malwarebytes Scan before returning, then again the first time you turn the
computer on at the office.
a. Go
to the system tray at the bottom right of your screen.
b. Right-click
on the dark blue “M” icon.
c. Click
on Start Threat Scan.
5.
If
you have any issues at all, whether it is connecting to the network or opening
an app, please call the OIT HelpDesk at (865) 974-9900.
6.
If
you have a computer that you left in the office and it was turned off, please
do steps three and four when you first turn it on.
7.
Remember
to use a disinfectant/sanitizer on the keyboard and mouse at least first thing
every morning and last thing before you leave each day.
8.
If
you have a “front desk” or community computer that more than one person uses,
make sure you sanitize the keyboard and mouse before you touch it.
9.
In
addition, please follow all guidelines at https://utk.edu/coronavirus.
For Institute-specific information, please follow all guidelines at https://utia.tennessee.edu/coronavirus.
As I mentioned last month, I want to
help you all stay informed of our policies and procedures, especially when they
have been updated. Here is another updated policy. While most of the
information was there, I made sure all the appropriate NIST control headings
are there now.
UTIA IT0132 - Identification and Authentication Policy
1.
Added Contractors
and visiting researchers to the scope.
2.
Added the Control
heading of Identification and Authentication (Organizational Users) to the
appropriate section.
3.
Added group
accounts to the Identification and Authentication (Organizational Users)
section.
4.
Added the Control
heading of Device Identification and Authentication and added content here
regarding the use of the NetReg database.
5.
Added
“immediately notify” to a clarify notification of when a person changes job
duties or transfers to another department or campus.
6.
Updated the
complexity requirements for passwords, as well as the time for changing and not
changing, based on what OIT changed with 2FA.
Finally, if you are using Zoom, please
update your client before May 30.
1.
Open
the Zoom Client.
2.
Click
on your profile picture.
3.
Scroll
down to “check for updates” and click on it.
4.
You
should have Zoom 5.0 or later.
Thank you so much to all of you who
email or call with questions or comments. I love hearing from you!
Please continue to stay safe and
healthy.
Sandy